Project Overview

Our client, a major healthcare organization, faced the challenge of onboarding over 2,000 healthcare providers onto a new Health Information Exchange (HIE) system within a tight timeframe. The primary objectives were to minimize customization in their standard canonical integration, manage costs, and limit the number of resources dedicated to onboarding activities. Additionally, the varying readiness levels of these facilities to complete their integration activities and adhere to expected timelines presented a significant hurdle.

The Challenge

• Onboarding 2,000+ healthcare providers quickly and efficiently.
• Minimizing customization in the standard canonical integration.
• Managing costs and limiting the number of onboarding resources.
• Addressing the varying readiness levels of healthcare facilities.

The Solution

Automation Strategy:

1. Partner Self Sign-Up: Integration partners voluntarily signed up for the onboarding process and were provided access to educational materials and a sandbox environment.
2. Self-Managed Development: Partners began their development and set their own timelines.
3. Automated Testing: Partners conducted unit, system integration, and functional testing offline. The system provided real-time test results and certification, automatically promoting successful integrations to a pre-production environment.
4. Expert Involvement: Client integration experts monitored results and data quality in the pre-production environment, providing final certification for production integration.
5. Production Monitoring: Partners were given a production dashboard to monitor data quality, error messages, and their quality index. The client proactively monitored and rewarded high data quality.

Additional Capabilities:

• The system facilitated both new integrations and integration upgrades.
• Management focused on relationship building and improvement, rather than project management and escalation.

The Results

• Efficiency: The onboarding staff was reduced by 90%.
• Capacity: Integration capacity increased by 600%.
• Proactive Management: Enhanced focus on relationship management and improvement.

Conclusion

Through comprehensive automation, we transformed the client’s onboarding process, significantly enhancing efficiency and capacity while maintaining high data quality. This project underscores our expertise in integration management and our commitment to delivering innovative solutions that drive client success.